Every borrower call, answered and worked.
LenderVoice picks up every call, day or night. It verifies the borrower, answers from live account data, takes promises to pay, texts payment links and hands off what needs a person, all recorded in your loan system.
A servicing agent that follows your rules
LenderVoice does what your servicing team does on routine calls, within the limits you set, and hands everything else to the right person.
Answers every call
On your phone number and as a voice button on your website, around the clock, with no hold queue.
Verifies identity your way
You choose what borrowers must confirm. Your staff, dealers and partners are recognized by phone and get only what their role allows.
Live account answers
Balance, amount past due, next due date, payoff quotes, recent payments and insurance status, each quoted with its date.
Works the account
Takes promises to pay, read back and confirmed. Records hardships and offers only the arrangements your policies allow.
Knows when to hand off
Transfers to the right person or schedules a callback. Bankruptcy, attorney and stop-contact requests are recorded at once, and collection talk stops.
Records in your loan system
Notes, tasks and flags go into your loan system using your own codes. You choose what is recorded for each kind of call.
Payment links by text
Texts a secure link from your number once the borrower says yes: PayNearMe, PDCflow, Stripe or your own payment page.
Speaks your borrowers' language
English and Spanish, in a natural voice that lets callers interrupt, like talking to a person.
You stay in control
Simple settings for what the agent may say and do, and every call with its transcript and what was recorded.
Live in days, not months
No new systems for your team: LenderVoice works with the loan system and phone number you already have.
Connect
Link your loan system and choose how calls are recorded: your note codes, tasks and flags.
Set your rules
Verification, what the agent may offer, who handles transfers and callbacks, and your business hours.
Go live
Point your number at LenderVoice, or add the voice button to your website. Test calls first, then real borrowers.
Hear it for yourself
Talk to the demo as a borrower, or log in to see your calls and settings.